Refund Policy
Last updated: October 4, 2025
SoulV Refund, Return & Cancellation Policy
At SoulV, we value our clients and aim to provide quality services at all times.
đ°Refunds
Payments made for coaching, consulting, or psychosocial support sessions are generally non-refundable once the service has commenced. However, if you have made a duplicate payment or a technical error occurs, kindly contact us within 7 working days for a resolution.
đ Cancellations
Clients may reschedule or cancel an appointment with at least 24 hours' notice. Cancellations made less than 24 hours prior to the session may be subject to a cancellation fee.
âŠī¸Returns
Since our services are intangible and delivered online/in-person, returns are not applicable.
Contact for Refunds & Cancellations
For refund requests, cancellations, or questions about this policy, please contact us:
Email: info@soulv.org
Phone: +94 72 000 0200
Address: Colombo, Sri Lanka
Response Time: Within 7 working days
Policy Updates
We reserve the right to update this refund policy. Changes will be communicated via email and posted on our website. The updated policy will apply to future bookings only.